The room smelled as if it hadn't been aired out in years, the 4 pillows on the bed weren't enough, and to top it off the phone didn't work to inform the staff of any of this. We got to our room (211) and didn't bother unpacking. We obviously knew more pillows would be required or we wouldn't have asked. Go to your room and check if you need more first." We were immediately put off by that comment. The front desk clerk looked at us and said "There are a lot of pillows on your bed already. I even inckuded it unfer the special instructions to the hotel when booking. Upon arrival we requested 4 extra pillows to lessen my acid reflux, which was acting up at the time. We booked the hotel because we received a great deal on but soon regretted bidding on a room at this hotel.
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